News Corp is a global diversified media and information services company focused on creating and distributing authoritative and engaging content to consumers and businesses throughout the world. Adding Move, Inc. and Realtor.com to the family, who were growing at a tremendous rate, challenged IT Operations ability to deploy and provide expected service levels to the businesses.
News Corp had used a variety of monitoring tools, including New Relic, Nagios, Pingdom and Splunk. While these tools allowed the company to gain granular visibility into various parts of their production environments, they also produced a flood of fragmented and noisy alerts—regularly between 10,000 to 15,000 per month—that the IT operations team needed to manually investigate, triage and resolve. As the team struggled to keep up with the growing volume of alerts, it became clear that this approach was simply not sustainable in the long run.
With the BigPanda Autonomous Operations (AO) Platform, the company was able to deploy a centralized monitoring strategy that delivered fast results, and saved them years of internal development and ongoing maintenance. Within a few weeks, the BigPanda AO Platform was instrumental in reducing alert noise by 90 percent and created meaningful and actionable incidents.