Take a deep dive into Incident Intelligence

by BigPanda | Mar 16, 2023

ITOps professionals know that their AI and automation goals can only be achieved with high-quality data. How can you get good-quality data? Incident Intelligence. In this on-demand session from Pandapalooza, our Group Product Manager, Orr Ganani, joined our Regional VP of Professional Services Sales, Jordan Gamble, to discuss Incident Intelligence and its benefits. Read on to learn more about Incident Intelligence from this webinar.

What is Incident Intelligence?

Incident Intelligence is a service in BigPanda that aims to transform disparate alerts into actionable incidents. It enriches alerts with better context and allows response teams to work smarter, not harder. All organizations want to reduce downtime and outages, but the solution is often to simply hire more staff which inevitably creates scaling challenges. In contrast, Incident Intelligence allows ITOps teams to be more efficient with their time and more effective in their productivity.

Incident Intelligence can be broken down into six main modules:

1. Topology integration: This allows you to pinpoint exactly where a problem is coming from and more efficiently solve it. BigPanda can use collective data to help the network operation center (NOC) operators deal with incidents more effectively.
2. Change integration: There are many features out of the box you can use with this integration to add more context and more data to investigate incidents faster.
3. Alert correlation: This is the artificial intelligence and machine learning (AI/ML)- powered heart of Incident Intelligence that allows for the collection of high-quality alerts to create a high-quality incident.
4. Incident enrichment: This allows customers to take incidents out of alert correlation, empowering organizations to now add business context.
5. Incident classification: With context and high-quality data, incidents can now be classified.
6. Probable root cause: This leverages change integration and helps correlate all of the changes into incidents to assist ITOps.

Best practices for correlation

Without correlation, there are alerts coming in with little context. Your teams might be stressed or overwhelmed trying to solve the alerts manually before they escalate. When you have correlation, all of those alerts can now talk to each other, have context and be understood. If you’re new to correlation, don’t worry—it’s not as complicated as it seems. The greatest misconception around correlation patterns is that high compression equals good correlation. Every organization needs to choose what works best for them because good correlation for one organization might not work for another.

View the session to learn more about Incident Intelligence

There are three main outcomes you can expect from using Incident Intelligence: faster detection of alerts, an accelerated triage process and an overall reduction in escalations. Your team will be able to more effectively prioritize across incidents and allocate resources in your team where they need to go. Check out the full session here.